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18hoki Privacy Policy For Your Account

18hoki Privacy Policy explains how we collect, use and protect the details you provide when opening an account, signing in and checking wallet status.

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Open The Policy Beside Your Wallet

18hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers details submitted during account creation, phone verification, sign-in, wallet checks and support conversations. We use those details to provide requested account access, check payment status and investigate a receipt or transfer reference; we do not describe access as available outside where local

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law permits. Payment context can include DANA, OVO, GoPay, QRIS, virtual account and bank transfer records, including BCA, BRI, Mandiri or BNI references when you choose those routes. Device details may help us identify a browser session, detect unusual sign-in activity and keep the account path
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consistent between mobile and desktop. The policy also explains cookies, retention, account security and your contact options.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP DESK

Ask Us About Your Privacy Policy

A clear contact route matters when a Privacy Policy question affects your account or wallet record.

Live chat Use live chat from the account area between 09:00 and 23:00 WIB when you need help understanding a Privacy Policy request. We can explain the next account step, identify the data category involved and point you to the correct contact route without asking for your password or one-time code.

Wallet receipts If your question concerns DANA, OVO, GoPay or QRIS data, share the transaction date and masked reference rather than full wallet credentials. We use that context to locate the payment record, explain its status and connect a Privacy Policy request with the account that created it.

Account contact For access, correction or deletion questions, contact us through the support address displayed on our site and use the same email or phone linked to your account. That account step helps us confirm who is making the request before discussing stored details or changing account records.

DATA HANDLING DETAILS

Explore How We Handle Privacy

The Privacy Policy is designed around the moments when you hand data to us: account opening, phone verification, sign-in, payment status checks and support.

Account data

We use your submitted account details to create access, complete phone verification and respond to requests tied to your profile. When you switch from a mobile sign-in to a desktop session, device and session signals may be used to help distinguish your activity from an unfamiliar attempt.

Payment records

A payment record can include a method, amount reference, status and time needed to match a receipt. For DANA, OVO, GoPay, QRIS, virtual account or bank transfer activity, we use these details to reconcile the account action rather than request your wallet password.

Cookies

Cookies may remember sign-in state, security settings and page preferences so the Privacy Policy and account screens load consistently. You can adjust cookie controls in your browser, although disabling certain cookies may interrupt sign-in or require you to repeat an account step.

Account security

Phone verification comes before account access, and we may assess session, browser or device signals when activity looks unusual. These checks help us protect stored details and payment references; support will not ask you to reveal a password, PIN or one-time verification code.

Retention choices

We retain records for the period needed to provide the requested account service, resolve a payment question, maintain security or meet a valid local requirement. A retention question can be sent through support, and we will explain which records can be changed or must remain stored.

Change requests

You can ask us to access, correct or remove eligible personal details by contacting support from the email or phone connected with your account. Tell us the requested change and its reason; we may verify the request before making an update or confirming what the policy allows.

Browse Privacy Policy Answers

These Privacy Policy answers address the searches we hear most often from Indonesian account holders. We keep each answer tied to an actual 18hoki step, from phone verification and browser access to wallet receipts and contact requests. If your situation is not covered, use live chat during the stated support hours and describe the account action without sharing secret credentials.

The 18hoki Privacy Policy covers account details, phone verification, sign-in sessions, device signals, cookies, payment references and support messages. It explains why we use each category, how security checks work and how you can ask for access, correction or removal where that request is allowed.

We use your phone number for the verification step required before account access and to help match an account-support request. Keep the number current so we can identify the correct account. Support will not ask you to provide the one-time code used during verification.

Yes. The Privacy Policy covers payment references connected with DANA, OVO, GoPay and QRIS, as well as virtual account and bank transfer activity. We may use a masked reference, status and timestamp to reconcile your account action without requesting your wallet password or PIN.

Send a request through the support contact shown on the 18hoki site using the email or phone linked with your account. State that you want access to your stored data and include the relevant account identifier. We may verify your identity before explaining the available records.

You can ask us to correct eligible details such as a contact record by using live chat or the listed support contact. Describe the field that needs changing and provide the account identifier. We may complete phone verification or another account check before applying the update.

On a mobile browser, cookies may keep sign-in state, security settings and page preferences available between account screens. Your browser controls can limit them, but some account functions may then require another sign-in. The Privacy Policy explains this use so you can choose the setting that suits you.

You may contact us to request deletion of eligible personal details, using the contact method linked to your account. We first verify the requester and then explain what can be removed. Some payment, security or account records may need to remain for a valid local requirement or unresolved request.

18hoki Privacy Policy For Your Account

Ask Us About Your Privacy Policy

Explore How We Handle Privacy

Account data

Payment records

Cookies

Account security

Retention choices

Change requests

Browse Privacy Policy Answers

01 What does the 18hoki Privacy Policy cover?

02 Why does 18hoki need my phone number?

03 Does the Privacy Policy cover DANA and QRIS records?

04 How can I request my 18hoki account data?

05 Can I ask 18hoki to correct my personal details?

06 How does the Privacy Policy handle cookies on mobile?

07 Can I request deletion of my 18hoki data?

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